Customer Service Specialist
8570 Sunset Blvd Suite 200 West Hollywood, CA 90069
Title of Job: Customer Service Associate (Wholesale)
Company Description: Luxury Accessories Brand
Location: West Hollywood, CA
- In coordination with sales and production departments accurately enter all customer information, style and costing data and sales orders into database
- Allocate all sales orders for customers, working closely with third party warehouse facilities to ensure the timely delivery of merchandise
- Liaise with freight forwarder and customs brokers to transport finished goods without delay
- Complete export documents for freight forwarders in order to move shipments from US warehouse to end customer
- Work closely with specialty wholesale boutique in order to ensure complete satisfaction with our product and service
- Monitor all specialty wholesale returns by issuing Return Authorizations and ensuring that they are closed in a timely manner
- Maintain meticulous records of all sales orders, shipping transactions and RTVs
- Respond to ad hoc data requests from other departments
- 2+ years of experience in customer service
- Experience in wholesale is a huge plus!
- Organized, punctual, detail-oriented and positive!
- Must be a self-starter with strong communication and organizational skills
Salary: DOE plus competitive benefits package!