100% fashion Staff with care

Customer Service Specialist

West Hollywood, CA 90069

Posted: 10/12/2018 Job Category: Customer Service Job Number: 102191

Title of Job: Customer Service Associate (Wholesale)
Company Description: Luxury Accessories Brand
Location: West Hollywood, CA
Responsibilities:

  • In coordination with sales and production departments accurately enter all customer information, style and costing data and sales orders into database
  • Allocate all sales orders for customers, working closely with third party warehouse facilities to ensure the timely delivery of merchandise 
  • Liaise with freight forwarder and customs brokers to transport finished goods without delay
  • Complete export documents for freight forwarders in order to move shipments from US warehouse to end customer
  • Work closely with specialty wholesale boutique in order to ensure complete satisfaction with our product and service
  • Monitor all specialty wholesale returns by issuing Return Authorizations and ensuring that they are closed in a timely manner
  • Maintain meticulous records of all sales orders, shipping transactions and RTVs
  • Respond to ad hoc data requests from other departments

Requirements:

  • 2+ years of experience in customer service
  • Experience in wholesale is a huge plus!
  • Organized, punctual, detail-oriented and positive!
  • Must be a self-starter with strong communication and organizational skills

Salary: DOE plus competitive benefits package! 

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