100% fashion Staff with care

Customer Service Specialist

Fairview, NJ 07022

Posted: 08/20/2018 Job Category: Customer Service Job Number: 99808
 

Title: Customer Service Specialist

Location: Fairview, NJ

Job Description:

The CS Specialist is responsible for providing quality and efficient customer service regarding to product inquiries, order inquiries, billing issues, and /or any technical problems.  Interact with wholesale specialty store accounts & Web customers to convey a consistent brand image that attracts customers by encouraging & retaining a loyal customer base.

 

This positions reports to the Customer Service Manager.

 

Responsibilities:

  • Expert product knowledge of Bras and Intimate Apparel categories
  • Delivers a best-in-class, captivating, branded customer experience that builds loyalty and enables consistent sales and profit growth
  • Help customers find their bra or pant size, as well as identify garments that will work best for them, ensure proper fitting of bras and underwear
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  • Prior experience with Magento, Amazon Seller Central
  • Pull orders from host systems on a daily and timely basis
  • Monitor, research and follow up on the status of orders
  • Provide feedback on customer feedback to both operations and marketing to improve the product offering and services to improved experience
  • Executes weekly Customer Service Inquiry and feedback report
  • Maintain consistent communications across different departments to ensure information is being passed down and is followed- up
  • Coordinates with others on special projects (reticketing, cycle counts replenishment of consignment locations etc…)
  • Browse website for bugs/errors
  • Develop relationship with accounts to increase sales by customer facing and upselling
  • Respond to phone call and emails in a professional and timely manner
  • Help establish procedures and processes to better support the departmental & company standards

 

Education and Qualification:

  • Bachelor Degree
  • Knowledge of Retail/Ecommerce/wholesale customer service principles and practices
  • Knowledge of BlueCherry
  • Intimate product knowledge

 

Key Competencies:

  • Interpersonal skills
  • Communication skills - verbal and written
  • Listening skills
  • Quick learner
  • Positive and professional approach
  • Organized and multi tasker
  • Problem analysis and problem-solving
  • Attention to detail and accuracy
  • Team player
  • Adaptability
  • Initiative

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