100% fashion Staff with care

Customer Service Specialist

Brea, CA 92821

Posted: 05/24/2019 Job Category: Customer Service Job Number: 110795

Title: Customer Service Specialist

Company: Global Beauty Brand

Location: Brea, CA

Responsibilities:

  • Respond to all customer inquiries including returns, tracking, cancellations, orders
  • Provide clear and quick communication between teams 
  • Assist social team with customer service questions 
  • Monitor orders and fix any issues that arise
  • Return processing including UPS labels - providing labels to customers 
  • Provide phone support
  • Monitor and log customer complaints 

Qualifications:

  • 3-5+ years customer service experience in a high volume environment 
  • Experience working with Zendek, SAP, Magento and/or Shopify is a plus 
  • Experience with luxury/beauty brands is preferred
  • Excellent communication skills 
  • Positive and professional attitude

Salary: DOE 

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