JBCStyle
http://www.jbcstyle.com
http://www.jbcstyle.com
Customer Service Representative Temp
Flores St Downey, CA 90242
Posted: 11/09/2020
2020-11-09
2021-02-16
Job Category: CRM, Customer Service, E-commerce
Job Number: 157766
Job Description
Job Title: Customer Service Representative Temp
Brand: Trendy Lifestyle & Fashion Brand
Duration: Temp to Perm
Location: Southeast LA
Job Description:
Brand: Trendy Lifestyle & Fashion Brand
Duration: Temp to Perm
Location: Southeast LA
Job Description:
- Provide a luxury client experience and handle customer/client inquiries over the phone, email and chat.
RESPONSIBILITIES:
- Field inbound customer service calls to support global e-commerce business.
- Respond to incoming customer emails in a timely manner
- Engage customers through Live Chat communication by providing informed product knowledge and style/seasonal recommendations
- Drive sales by pro-active involvement in Exchange Order and Abandoned Cart outreach programs
- Manage product and service issues by investigating the appropriate resolution and following up with customers to ensure proper, complete and efficient resolution
- Document, organize and process customer exchange and returns paperwork
- Manage order processing flow and participate in fraud prevention efforts to release and cancel orders
- Run departmental reporting as needed
Requirements:
- Preferred prior experience in Magento, RetailPro and/or Teamworks
- Great communication skills
- Customer service/management skills
- A background in luxury/fashion