100% fashion Staff with care

Customer Service Representative Temp

Downey, CA 90242

Posted: 11/09/2020 Job Category: CRM, Customer Service, E-commerce Job Number: 157766

Job Description

Job Title: Customer Service Representative Temp
Brand: Trendy Lifestyle & Fashion Brand
Duration: Temp to Perm 
Location: Southeast LA 

Job Description:
  • Provide a luxury client experience and handle customer/client inquiries over the phone, email and chat.

RESPONSIBILITIES:

  • Field inbound customer service calls to support global e-commerce business.
  • Respond to incoming customer emails in a timely manner
  • Engage customers through Live Chat communication by providing informed product knowledge and style/seasonal recommendations
  • Drive sales by pro-active involvement in Exchange Order and Abandoned Cart outreach programs
  • Manage product and service issues by investigating the appropriate resolution and following up with customers to ensure proper, complete and efficient resolution
  • Document, organize and process customer exchange and returns paperwork
  • Manage order processing flow and participate in fraud prevention efforts to release and cancel orders
  • Run departmental reporting as needed

Requirements:

  • Preferred prior experience in  Magento, RetailPro and/or Teamworks
  • Great communication skills
  • Customer service/management skills
  • A background in luxury/fashion

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