Customer Service Representative
000 San Leandro, CA 94577
Title: Customer Service Representative
Company: Apparel & Accessories Company
Location: San Leandro, California
- Conferring with customers via email, live chat, and some phone
- Investigating and/or adjusting any transactional issues regarding bag processing and payouts, merchandise listings, orders and order returns, and other business processes/services
- Work with other members of the team to meet individual and collective goals for high productivity, low customer dissatisfaction rate, low total ticket resolution time, and appropriate first response time.
- Maintains updated knowledge of various marketing/promotional strategies offered our customers
- Identifying ways to improve processes and the customer experience, surfacing problems early to Customer Service Supervisors and being creative in proposing solutions.
- Participate in the completion of production goals and special projects.
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures in order to prevent future problems.
- Bachelor's Degree
- At least 1 year of working experience