100% fashion Staff with care

Customer Service Representative

San Leandro, CA 94577

Posted: 08/03/2018 Job Category: Customer Service Job Number: 99082

Title: Customer Service Representative 

Company: Apparel & Accessories Company 

Location: San Leandro, California

Responsibilities

  • Conferring with customers via email, live chat, and some phone
  • Investigating and/or adjusting any transactional issues regarding bag processing and payouts, merchandise listings, orders and order returns, and other business processes/services
  • Work with other members of the team to meet individual and collective goals for high productivity, low customer dissatisfaction rate, low total ticket resolution time, and appropriate first response time.
  • Maintains updated knowledge of various marketing/promotional strategies offered our customers
  • Identifying ways to improve processes and the customer experience, surfacing problems early to Customer Service Supervisors and being creative in proposing solutions.
  • Participate in the completion of production goals and special projects.
  • Recommend improvements in products, packaging, shipping, service, or billing methods and procedures in order to prevent future problems.

Requirements: 

  • Bachelor's Degree
  • At least 1 year of working experience

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