100% fashion Staff with care

Customer Service Representative

San Leandro, California 94578

Post Date: 04/20/2018 Job ID: 94954 Job Category: Customer Service

Title of Job: Customer Service Representative

Location: San Leandro, California

Company Description: Fast-growing fashion brand

Responsibilities

  • Conferring with customers via email, live chat, and some phone
  • Investigating and/or adjusting any transactional issues regarding bag processing and payouts, merchandise listings, orders and order returns, and other business processes/services
  • Work with other members of the team to meet individual and collective goals for high productivity, low customer dissatisfaction rate, low total ticket resolution time, and appropriate first response time.
  • Maintains updated knowledge of various marketing/promotional strategies offered our customers
  • Identifying ways to improve processes and the customer experience, surfacing problems early to Customer Service Supervisors and being creative in proposing solutions.
  • Participate in the completion of production goals and special projects.

Requirements

  • Has earned a Bachelors Degree or has equivalent experience
  • Has 1+ years customer service experience, communicating with customers via email or chat
  • Knowledge of product lines, pricing, delivery times and methods.
  • Knowledge of CS software and proficient using Google Docs, Gmail, smartphone applications or similar experience

Salary: Dependent on experience. 


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