100% fashion Staff with care

Customer Service Representative

New York, NY 10018

Posted: 04/17/2020 Job Category: Customer Service Job Number: 126528

Job Description

LARGE CONSUMER BRAND
Customer Service Representative
New York, NY

Responsibilities:
  •  Respond to incoming calls from existing residential and commercial clients with a goal of providing world-class customer service, diagnosing customer needs and concerns
  • Handle difficult customer calls in a courteous and professional manner
  • Correctly enter information into our Customer Relationship Management (CRM) system according to the customer's needs and/or concerns
  • Communicate company policies and provide creative approaches to resolve customer issues such as billing errors or service opportunities
  • Display exceptional decision-making and problem solving capabilities to take immediate action on all calls
  • Achieve monthly sales/product education goals 
What You Need To Have
  • High school diploma or GED
  • Minimum of 1 year previous customer service and/or call center experience
  • Ability to thrive in a fast-paced environment

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