Customer Service Representative
108 West 39th st New York, NY 10018
Title of Job: Customer Service Representative
Company Description: Wholesale company specializing in childrens product
Location: New York, New York
- Answering all customer inquiries via email, phone, and chat in a timely and professional manner.
- Process customer orders, returns, and create and maintain customer accounts.
- Maintain and possess working knowledge of all digital systems
- Liaison with shipping carriers for customer delivery issues
- Use CRM tool to log and create cases to track and all customer service inquiries.
Requirements: Must have experience working with ERP, and be familiar with Magento, Shopify or other well-known eCommerce platform
Salary: Commensurate with experience