100% fashion Staff with care

Customer Service Representative

New York, NY 10018

Posted: 03/05/2018 Job Category: Customer Service Job Number: 92985

Title of Job: Customer Service Representative

Company Description: Wholesale company specializing in childrens product 

Location: New York, New York

Responsibilities:

  • Answering all customer inquiries via email, phone, and chat in a timely and professional manner. 
  • Process customer orders, returns, and create and maintain customer accounts.
  • Maintain and possess working knowledge of all digital systems 
  • Liaison with shipping carriers for customer delivery issues
  • Use CRM tool to log and create cases to track and all customer service inquiries.

Requirements Must have experience working with ERP, and be familiar with Magento, Shopify or other well-known eCommerce platform

Salary: Commensurate with experience 

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