100% fashion Staff with care

Customer Service Representative

Menlo Park, CA 94025

Posted: 11/24/2019 Job Category: Customer Service Job Number: 119566

Job Description

Title: Customer Support Representative

Company Description: Modern In-Home Luxury Design Brand

Location: Menlo Park, CA

Responsibilities:

- Daily order packaging, fulfillment, and order support.

- Stock inventory management and creating requisitions for restocking.

- Handling both inbound customer and vendor inquiries through email.

- Exceptional with handling customers and vendors over emails or phone.

- Being an integral part of Customer Success Team, working on customers’ postorder journey from order placement to post-order acceptance.

Requirements:

- Completed Bachelor's Degree in Design, Business, Communications, or a related field. 

- Min. of 1-2 years of relevant work or internship experience.

- Candidates must be driven and highly motivated to work in an unstructured and small startup environment.

- Highly organized and resourceful; ability to hit deadlines in a timely manner.

- Ability to work in a fast paced yet detail-oriented manner. 

- Excellent written and oral communications skills.

- Very comfortable speaking with our vendors and customers over the phone and email.

- Great interpersonal skills and enjoy collaborating with other team members.

- Position is based in Redwood city and local Bay Area candidates are preferred.

- Must have access to your own laptop.

- You should have your own car to go to local warehouse (if needed) and order drop off's at USPS.

- You should be tech savvy and comfortable with Microsoft Excel based modeling and using fulfillment management tools.

Compensation Package:

- Competitive Entry-Level Salary Base

- Performance Bonus

- Stock Equity Shares

- Medical + Dental Insurance

- Paid Vacation + Sick Days

- Monthly Commuter Benefits

- Company Offered Mac + Accessories

- Employee Discounts

- Free snacks, coffee + herbal teas, team lunches, and happy hours

- Dog friendly Office Space - so bring your cute bundle of joy with you at work!

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