100% fashion Staff with care

Customer Service Representative

Los Angeles, CA 90014

Posted: 01/12/2020 Job Category: Customer Service Job Number: 120685

Job Description

Title: Customer Service Representative

Company Description: European Contemporary Apparel Brand

Location: Los Angeles, CA

Responsibilities:

- Responsible for inbound and outbound emails.

- Responsible for incoming phone calls.

- Answer customer and account requests via phone or email. 

- Responsible for processing all RA requests and issues credit memos for accounts.

- Create and make updates to customer information on file. 

- Process all orders for accounts and oversee all payment processing. 

- Contact accounts for shipment and payment confirmation.

- Participate and travel to national trade shows if required.

Requirements

- Completed Associate or Bachelor's degree in a relevant field. 

- Excellent team member with a positive attitude and an eagerness to work within a growing company.

- Excellent customer service skills and ability to work closely with customers/accounts. 

- Excellent written and verbal communications skills. 

- Punctual, organized, and able to meet deadlines. 

- Good computer skills - proficient in Microsoft Office Suite - Word, Excel, PowerPoint, Outlook

- Experience working with Smartsheet and/or Blastramp is a plus!

- Fluent in English; fluency Spanish and/or French is a plus!

Compensation Package:

- Competitive Hourly Rate (+ overtime)

- Paid Time Off

- Product Discounts

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