100% fashion Staff with care

Customer Service Representative

Los Angeles, CA 90079

Posted: 08/27/2018 Job Category: Customer Service Job Number: 100164

Title of Job: Customer Service Associate (specialty Boutiques)
Company Description: Women's Ready-to-Wear Brand
Location: Downtown LA
Responsibilities:

  • In coordination with sales and production departments accurately enter all customer information, style and costing data and sales orders into database
  • Allocate all sales orders for customers, working closely with third party warehouse facilities to ensure the timely delivery of merchandise 
  • Liaise with freight forwarder and customs brokers to transport finished goods without delay
  • Complete export documents for freight forwarders in order to move shipments from US warehouse to end customer
  • Work closely with specialty wholesale boutique in order to ensure complete satisfaction with our product and service
  • Monitor all specialty wholesale returns by issuing Return Authorizations and ensuring that they are closed in a timely manner
  • Maintain meticulous records of all sales orders, shipping transactions and RTVs
  • Respond to ad hoc data requests from other departments

Requirements:

2+ years of experience in wholesale customer service, preferably apparel

Must have specialty/boutique experience

Knowledge of Full Circle and EDI are a plus

Must be a self-starter with strong communication and organizational skills

Salary: $45,000 - $60,000 plus PTO, dog friendly office and flexible work schedule!

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