100% fashion Staff with care

Customer Service Representative

Los Angeles, California 90069

Post Date: 12/27/2017 Job ID: 89605 Job Category: PIPELINE JOB

Title of Job: Customer Service Representative
Company Description: Women's Ready-to-Wear Brand
Location: Downtown LA

  • Accurately enter all customer information, style and costing data and sales orders into database
  • Allocate all sales orders for customers
  • Liaise with freight forwarder and customs brokers to transport finished goods without delay
  • Complete export documents for freight forwarders in order to move shipments from US warehouse to end customer
  • Work closely with customers in order to ensure complete satisfaction with our product and service
  • Monitor all customer returns by issuing Return Authorizations, ensuring that they are closed in a timely manner
  • Maintain meticulous records of all sales orders, shipping transactions and RTVs
  • Respond to ad hoc data requests from other departments


  • 2+ years of experience in wholesale customer service, preferably apparel
  • MUST have specialty/boutique experience
  • Knowledge of Full Circle and EDI are a plus (inventory system)
  • Must be a self-starter with strong communication and organizational skills

Salary: DOE

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