100% fashion Staff with care

Customer Service Manager

Santa Monica, California 90404

Post Date: 01/08/2018 Job ID: 89898 Job Category: PIPELINE JOB

Title of Job: Customer Service Manager

Company Description: Well-known footwear brand is seeking an experienced Customer Service Manager for their new Santa Monica location. This position is to ensure efficient Customer Service across USA territory and for all Company business models (Wholesale, Retail & B2C), for control & reduction of department inefficiencies with focus on cost saving, and to work towards 100% customer satisfaction by resolving issues.


Location: Santa Monica, CA


  • Management of CS team to coordinate national duties
  • Strategy development (shipping calendars, VAS requests)
  • Management and control of all operations process (Order to Cash) & back office for wholesale, retail and B2C
  • Development and implementation of ERP and BI routines to facilitate company basic

processes and accurate reporting

  • KPI reporting
  • Direct management of B2C accounts
  • Team training


  • BA degree in Logistics, Economics or related
  • 5+ Years CS Management a MUST, similar industry preferred
  • Accountant knowledge
  • SAP knowledge
  • Proficiency in Microsoft Office Outlook, Excel, Powerpoint
  • Flexibility with schedule
  • Excellent leadership and communication skills



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