Customer Service-Entry Level Corporate Fashion
San Leadro San Leandro, California 94577
Title of Job: Customer Service Representative
Location: San Leandro, California
Company Description: Fast-growing fashion brand
- Conferring with customers via email, live chat, and some phone
- Investigating and/or adjusting any transactional issues regarding bag processing and payouts, merchandise listings, orders and order returns, and other business processes/services
- Work with other members of the team to meet individual and collective goals for high productivity, low customer dissatisfaction rate, low total ticket resolution time, and appropriate first response time.
- Maintains updated knowledge of various marketing/promotional strategies offered our customers
- Identifying ways to improve processes and the customer experience, surfacing problems early to Customer Service Supervisors and being creative in proposing solutions.
- Participate in the completion of production goals and special projects.
- Has earned a Bachelors Degree or has equivalent experience
- Has 1+ years customer service experience, communicating with customers via email or chat
- Knowledge of product lines, pricing, delivery times and methods.
- Knowledge of CS software and proficient using Google Docs, Gmail, smartphone applications or similar experience
Salary: Dependent on experience.