100% fashion Staff with care

Customer Service Coordinator

New York, New York 10018

Post Date: 11/17/2017 Job ID: 88460 Job Category: Customer Service

Job Title: Customer Service Coordinator

Company: Luxury Sustainable Fashion and Accessories Brand

Location: NYC 

Salary: DOE 


-Assist the sales department with day-to-day customer, stock and logistic operations and support wholesale accounts as well as store as their direct point of contact.
-Manage Order Entry
-Create and update all customer info and contact list
-Warehouse Point of Contact
-Allocate stock to each account after receiving at the warehouse
-Generate Invoice and Pick ticket for the warehouse
-Track shipments and delivery status for accounts
-Notify account executives of any issues, relay issue, and seek resolution
-Manage returns
-Staff Garment allowance management
-Retail and Ecom inventory management and weekly reporting
-Enter Weekly selling information into standardized form to be distributed to company
-Compile weekly email blast highlighted best sellers for the company
-Showroom support
-Support and help the sales team during all market and sales activation

-Bachelor’s degree or equivalent
-MUST HAVE experience using RLM / Shopify / JOOR
-Proactive & Problem solver
-Excellent Communication Skills
-Organized & Self-motivated

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