100% fashion Staff with care

Customer Service Associate

Santa Monica, CA 90404

Posted: 04/10/2020 Job Category: Customer Service Job Number: 125693

Job Description

Title: Customer Experience Associate
Location: Santa Monica, CA, USA

Start: ASAP
Company: Medical Apparel
Type: Temp to perm full time hours (Weekends included)

 

Duties:

  • Become a brand ambassador and answer any and all questions customers have
  • Assist customers with order inquiries via email, telephone and live chat
  • Process customers’ returns and exchanges
  • Resolve customer issues by interacting with other departments as well as the warehouse team
  • Go above and beyond to deliver an excellent customer experience

Qualifications:

  • At least 1 year of experience in a customer experience or customer service role
  • Passion for helping customers
  • Strong listening, problem-solving, and organizational skills
  • Great verbal and written communication skills
  • Ability to work under pressure in a fast-paced environment
  • Proficiency in Microsoft Office
  • Experience in Zendesk a plus
  • Flexible with your schedule

 

 

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