100% fashion Staff with care

Customer Service Associate

New York, NY 10022

Posted: 07/31/2019 Job Category: Customer Service Job Number: 113664

Role: Customer Service Associate

Location: New York, NY

Company: Luxury Menswear Brand 


  • Entering and organizing customer orders and processing all seasonal order changes – delivery dates, store distributions, and cancellations.
  • Guarantee the timely receipt and processing of seasonal PO's 
  • Maintain order shipping log for all accounts and update weekly.
  • Work in conjunction with Buyers, internal Wholesale and Distro Teams to release goods from factories, and ensure timely delivery
  • Facilitate the flow of EDI information and resolve any discrepancies.
  • Handle inquiries  on availability of stock items.
  • Field calls on general product inquiries and order shipping status.
  • Check production order status and same-day entry of stock special orders
  • Market sample check-ins; organizing swatches, color copies and prepare line sheets.
  • Assisting the Account Executives to prepare samples for ad looks


  • Bachelor’s degree required.
  • Preferably 2+ years related experience.
  • Self starter with strong communication, customer service, organizational and follow up skills.
  • Strong computer skills with proficiency in Microsoft Excel and Word, experience with AS400 a plus.

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