100% fashion Staff with care

Customer Service Associate

New York, NY 10018

Posted: 09/14/2018 Job Category: Customer Service Job Number: 100968

Title: Customer Service
Company: E-commerce start up specializing in handbags
Location: NYC
Responsibilities: 

  • Provide assistance to customers via phone, emails and chat (Zendesk platform)
  • Identify issues with orders, delays and solve issues with transactions.
  • Cancellations, Reimbursements and application of discounts
  • Carrier claims for lost packages 
  • Handling of customs forms 
  • Payments to clients & Invoices

Requirements: 

  • atleast 1 year of customer service experience

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