100% fashion Staff with care

Customer Service Associate

New York City, NY 10018

Posted: 01/17/2020 Job Category: Customer Service Job Number: 120920

Job Description

Title: Customer Service Associate

Company: Clean beauty brand

Location: New York, NY

Responsibilities:

  • Serve as a product knowledge expert & thoroughly understand the website backend to efficiently
  • Deliver customer service across all channels (primarily via email & chat)Manage all queries and responses for e-commerce site in a timely manner & consistent voice
  • Communicate customer feedback and experience to relevant departments
  • Compile customer data & feedback through reporting & analysis
  • Support daily e-commerce operations on select projects

Requirements:

  • Bachelor’s degree
  • 2-3 years of experience,
  • Beauty experience is a plus
  • Familiarity with Zendesk or other customer experience systems

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