100% fashion Staff with care

Customer Experience Director

New York, NY 10065

Posted: 05/06/2019 Job Category: Customer Service Job Number: 110067

Title: Customer Experience Director

Company: Private, upscale aviation company

Location: NYC


Seeking a Hospitality Customer Experience Director to oversee all management, logistics, and visual aesthetics for private airport lounges across the country. 

- must be able to manage a team of CX associates across the US (with potential to be global down the road)

- oversee design elements of the lounges (furniture/fixtures)

- implement best practices, policy, and procedures

- two-volume scheduling

- HR responsibilities  (scheduling, approval of hours, staffing, interpersonal issues)

Salary: DOE




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