100% fashion Staff with care

Customer Experience Agent or Manager

Encino, California 91436

Post Date: 03/26/2018 Job ID: 93873 Job Category: Customer Service

Role: Customer Experience Manager- Partially Remote

Location: Los Angeles, CA 

Company: Fine Jewelry Brand


  • Advocate for our customer, delivering superior service and helping create the best service policies in the Jewelry industry.
  • Serve as the front line, on-call resource for all customers via phone, email and live chat
  • Can quickly and thoroughly solve problems for customers any time deliveries, transactions and experience 
  • Will work with our leadership team to develop initiatives that improve the customer experience


  • A strong work ethic, communication skills and high levels of empathy are vital to this position. 
  • Are willing to work from our Los Angeles production house at least 3 days a week.

Salary: DOE



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