Customer Experience Agent- Partially Remote

Role: Customer Experience Agent- Partially Remote

Location: Los Angeles, CA 

Company: Fine Jewelry Brand

Responsibilities: 

Advocate for our customer, delivering superior service and helping create the best service policies in the Jewelry industry.

Serve as the front line, on-call resource for all customers via phone, email and live chat

Can quickly and thoroughly solve problems for customers any time deliveries, transactions and experience 

Will work with our leadership team to develop initiatives that improve the customer experience

Requirements:

A strong work ethic, communication skills and high levels of empathy are vital to this position. 

Are willing to work from our Los Angeles production house at least 3 days a week.

Salary: DOE