100% fashion Staff with care

Customer Care Supervisor

Culver City, CA 90066

Post Date: 04/09/2018 Job ID: 94504 Job Category: Customer Service

Title: Customer Service Supervisor

Location: Los Angeles, CA (Downtown)

Responsibilities:

  • Manage a team of Customer Service Advisers 
  • Monitor real-time workload and advisers quantitative/qualitative goals 
  • Act as point of escalation for team for customer complaint and IT related support resolution
  • Train/coach Customer Service Advisers and coordinate with Training team for continuous education
  • Manage team attendance and report any discrepancies to Work Force Manager
  • Work closely with global CS Supervisors to ensure consistency of training and process

Requirements

  • Experience in call center managing CS reps  
  • Excellent verbal and written communication skills;
  • Ability to work under pressure in a fast-paced environment;
  • Ability to lead and motivate a team
  • Self-motivated, confident and articulate
  • Proficient user of IT systems, both customer service specific and windows packages
  • Strong listening skills;
  • Positive approach to change and can-do attitude to drive business results;

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