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Community Manager

New York, New York 10002

Post Date: 01/23/2018 Job ID: 90730 Job Category: Social Media

Title:Community Manager

Company: Global Social Learning Platform

Locations: New York, New York

Our client is looking for a Community Manager to develop and execute the future of the company's community growth and engagement strategy, define KPIs, set moderator targets and build processes and reporting to ensure the health of their community.

This person will provide exceptional support to middle and high school community members as well as mentor and lead the US community team!

Requirements:

  • 4-6 years of experience managing online communities of middle and high school students
  • 3+ years people management experience
  • Experience leading large-scale community strategies
  • Excellent written communication skills
  • Clear understanding of psychological factors that drive social engagement
  • Crisis management skills, and an effective grasp of how to manage sensitive situations
  • Ability to drive high priority cases through process of resolution
  • Ability to work with traumatic, sensitive and potentially offensive content
  • Enthusiasm for working with middle school, high school, and college students
  • Previous experience with customer service and content moderation
  • Familiarity with content moderation tools
  • Strong computer and Internet skills

Salary: commensurate with experience 

 

 


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