100% fashion Staff with care

Client Services Representative

Los Angeles, CA 90291

Posted: 03/04/2019 Job Category: Entry Level Job Number: 107541

TITLE: Client Services Representative

COMPANY DESCRIPTION: Luxury Couture Bridal House

LOCATION: Los Angeles, CA

 

RESPONSIBILITIES:

  • Answer all incoming calls professionally.
  • Book client appointments, rescheduling requests, or cancellations.
  • Meticulously manage two simultaneous schedules for Sales and Alterations.
  • Daily Maintenance of client file organization for active and closed files.
  • Responsible for all Boutique Shipping and Messenger Services.
  • Inventory Control - proper movement of product including but not limited to store transfers and consignment pulls.
  • Fulfillment and allocation for all e-commerce sales and returns.
  • Supply Ordering - office and shipping supplies.
  • Key role in processing the store’s quarterly physical inventory. Counts, audits, and reconciliation.
  • Track client sales and assist with maintaining client requests and follow up with the sales team.
  • Develop and have a deep understanding of the product offerings and knowledge of the product fully in order to convey the information to potential and existing client base.
  • Uphold the designer's brand image by maintaining a professional demeanor at all times both in person, and via telephone/email.

 

REQUIREMENTS:

  • 4-year college degree preferred
  • Experience in luxury retail or hospitality in a similar role, bridal experience or interested in the industry preferred
  • Enjoy meeting and interacting with customers; demonstrates an energetic and positive attitude
  • Strong understanding of client service needs and client priorities, exemplary customer service skills
  • Excellent communication and analytical skills, both oral and written with an emphasis on details and organization
  • Strong follow up, follow through, and attention to detail needed
  • Team player, “no task is too big or too small” attitude
  • Excellent computer skills - proficiency in Microsoft Outlook, Excel, and Windows
  • Ability to work in a client oriented fast-paced environment while handle multiple priorities
  • Required to work retail hours including evenings and weekends
  • Ability to perform under pressure and prioritize issues
  • Additional language fluency is a plus!

 

SALARY: $18 - $22 per hour + health benefits!

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