100% fashion Staff with care

Call Center Director

New York, NY 11590

Posted: 03/22/2019 Job Category: Customer Service Job Number: 108373

Title: Call Center Director 

Location: Long Island, NY

Company: Manufacturer


  • Oversee all Call Center Operations and Best in Class Teams 
  • Develop, evaluate, and implement strategies to meet or exceed objectives and other KPI measures
  • Develop programs and organization structure that work across client organization to  efficient customer service


  • Bachelor's Degree
  • 10 + years of Relevant Experience
  • Experience making operational recommendations 
  • Strategic thinking and independent initiative to constructively challenge and impact the decision making process
  • Ability to operate with cross-functional

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