Title of Job: Business Analyst
Company Description: Health & Wellness Brand
Location: New York City, New York
Assist the team in all aspects of implementation and maintenance of all operational business systems
Will work with in both the call center and the field support projects
Work with management team to define business parameters and initiatives.
Develop applications and processes based on technical specifications and development standards.
Take business requirements and turn them into high-level technical requirements
Development of training material and communication for the end-user
Build Business Cases, System Requirements, creating Return on Investment proposals and identifying areas of opportunity for efficiency in systems and processes
1-3 years of experience as a business analyst or performing similar functions
Strong writing skills are a must
Previous experience with Phone Systems ( Avaya or Seranova), Workforce Management, IVR, Point of Sale
Must be able to communicate highly complex information clearly for all audiences