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Bilingual Operations Coordinator

New York, NY 10016

Posted: 07/26/2018 Job Category: Operations Job Number: 98766

Title: Bilingual Operations Coordinator

Company: Health and Wellness Education

Location: NYC

Our client, a health and wellness education company in NYC, is looking for an Operations Coordinator fluent in Spanish!

The Operations Coordinator supports the Project Manager with all logistics, administration, communication, webinars, data tracking and external partner relationships.

Responsibilities:

  • Support Project Managers and operations team with administrative tasks pertaining to their client facing website
  • Assist with translation of information to Spanish
  • Manage Zendesk queue
  • Manage group calls and webinars
  • Manage administrative tasks
  • Manage scheduling
  • Assist with customer inquiries and issue resolution
  • Collect data from feedback

Requirements:

  • Must be Bilingual -English/Spanish
  • Confident using technology and quick to learn new systems
  • Experience with Zendesk preferred
  • Canvas or similar LMS experience is a plus
  • Excellent computer skills Word, Excel, Outlook, Google Drive tools
  • Willingness to take on all levels of tasks from small and simple to large and more complex
  • Comfortable with repetitive administrative and logistical tasks
  • Consistently works to improve efficiency of procedures and processes
  • Understands the value of a good user experience and seeks to consistently provide

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