100% fashion Staff with care

Assistant Stylist

New York, NY 10013

Posted: 07/03/2019 Job Category: Stylist Job Number: 112222

Title: Assistant Stylist

Company: Luxury multi-brand retailer 

Location: New York, New York

Responsibilities:

  • Create presentations, lookbooks, edits, and creative content for the online stylist team
  • Assist the management team and online stylist team in managing and reporting on online top spend customers
  • Support online stylists with customer inquiries effectively and efficiently, acting with a sense of urgency to deliver results
  • Assist with placing client orders
  • Track clients' orders
  • Work with Special Requests Team/Buying team to process special orders and ensuring any delivery and special needs to customer are met
  • Demonstrate a can-do attitude in every situation to constantly raise the level of service provided and consistently exceed customer expectations
  • Recognize and avert probability of lapsed customers via outstanding service and communication
  • Optimize the customer experience through personalized, premium service
  • Identify opportunities to expand and develop new customers.
  • Represent The Webster voice in any interaction with clients, ensuring verbal and written communication is of the highest standard.
  • Work with challenging customers in a professional and timely manner, turning a negative customer experience into an exceptionally positive one.
  • Highlight and escalate stock discrepancies or issues to the relevant stock team.

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