100% fashion Staff with care

Assistant Operations Manager

McLean, VA 22102

Posted: 10/11/2019 Job Category: Retail Job Number: 117945

Title: Assistant General Manager, Operations

Location: McLean,VA

Company Description: Luxury Lifestyle Outerwear + Sportswear Brand

Job Responsibilities:

  • Manages, recruits, on-boards, and trains the store's team.
  • Develops teams in brand, fashion and product knowledge, customer service skills and leadership skills.
  • Provides succession planning for all staff and management team in the store.
  • Follows up with management team to ensure proper training and staff assessment is being completed.
  • Creates and acts on plans for future people development needs.
  • Maintains an overview of all Employee Relations responsibilities in the store to ensure a positive and motivating work environment.
  • Actively works with garments, including processing, stocking, replenishing, folding, hanging, steaming, displaying and merchandising per company guidelines to maximize selling opportunities.
  • Responsible for overseeing the maintenance and upkeep of concepts.
  • Maximizes sales through joint operational and commercial focus and takes action to obtain highest level of profitability for the store.
  • Manages and ensures stock level is appropriate to maximize selling.
  • Responsible for pushes of high priority garments when necessary by communicating with the merchandising team.
  • Ensures the garment presentation, garment level and visual standards are presented according to company's expectations.
  • Ensures and follows up on all activities concerning events, promotions and sales activities in his/her store.
  • Performs cash office operational functions.
  • Ensures proper staff planning according to budget and needs.
  • Establishes, monitors and follows up on sales goals, sales plans and sales budgets with company's Area Team to optimize profit.
  • Executes reductions, price changes, and transfers.
  • Unloads delivery truck, receives, opens and unpacks merchandise and labels merchandise with security tags.
  • Follows and executes safety and security routines to prevent loss and guarantees employee and customer safety.
  • Has working knowledge and oversees use of all Company systems in stores.
  • Provides direct customer service on the sales floor.
  • Leads by example mentoring staff in providing high quality direct and indirect customer service on the shop floor, in the fitting room and at the cash desk.
  • Rings on the register, reports and handles all required transactions, issues receipts and packs merchandise.
  • Establishes and oversees plans, budgets and variable costs for store; works with comparable sales to last year, sales to budget and future sales trends to maximize profitability with the area team.
  • Accurate recording of sales figures.

Minimum Qualifications:

  • Min. of 5+ years of fashion retail management experience in a luxury or advanced contemporary setting; experience with outerwear, sportswear, or lifestyle brands is a plus!
  • Ability to lift in excess of 20lbs at a time; ability to climb a ladder and use a step stool.
  • Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull, and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance.
  • Exceptional customer service and interpersonal skills.
  • Proven organizational and analytical skills.
  • Consistently shows ability to be sales driven and results-oriented by taking action, relating all decisions back to store results and working to improve P&L.
  • Strong garment presentation skills with the ability to drive the business through creativity and extensive fashion knowledge.
  • Ability to take own initiative and take responsibility for actions.
  • Ability to work strategically, tactically and operationally.
  • Ability to multitask in a fast paced environment and prioritize effectively.
  • Ability to be clear and convincing when communicating goals, information and expectations to staff.
  • Ability to plan and achieve long and short term goals.
  • Ability to coach and apply appropriate developmental tool for each individual.
  • Basic computer skills, such as browser navigation, software interaction and data entry are needed.
  • Open availability including evenings and weekends.

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