Assistant Operations Manager

Title: Assistant General Manager, Operations

Location: McLean,VA

Company Description: Luxury Lifestyle Outerwear + Sportswear Brand

Job Responsibilities:

• Manages, recruits, on-boards, and trains the store's team.

• Develops teams in brand, fashion and product knowledge, customer service skills and leadership skills.

• Provides succession planning for all staff and management team in the store.

• Follows up with management team to ensure proper training and staff assessment is being completed.

• Creates and acts on plans for future people development needs.

• Maintains an overview of all Employee Relations responsibilities in the store to ensure a positive and motivating work environment.

• Actively works with garments, including processing, stocking, replenishing, folding, hanging, steaming, displaying and merchandising per company guidelines to maximize selling opportunities.

• Responsible for overseeing the maintenance and upkeep of concepts.

• Maximizes sales through joint operational and commercial focus and takes action to obtain highest level of profitability for the store.

• Manages and ensures stock level is appropriate to maximize selling.

• Responsible for pushes of high priority garments when necessary by communicating with the merchandising team.

• Ensures the garment presentation, garment level and visual standards are presented according to company's expectations.

• Ensures and follows up on all activities concerning events, promotions and sales activities in his/her store.

• Performs cash office operational functions.

• Ensures proper staff planning according to budget and needs.

• Establishes, monitors and follows up on sales goals, sales plans and sales budgets with company's Area Team to optimize profit.

• Executes reductions, price changes, and transfers.

• Unloads delivery truck, receives, opens and unpacks merchandise and labels merchandise with security tags.

• Follows and executes safety and security routines to prevent loss and guarantees employee and customer safety.

• Has working knowledge and oversees use of all Company systems in stores.

• Provides direct customer service on the sales floor.

• Leads by example mentoring staff in providing high quality direct and indirect customer service on the shop floor, in the fitting room and at the cash desk.

• Rings on the register, reports and handles all required transactions, issues receipts and packs merchandise.

• Establishes and oversees plans, budgets and variable costs for store; works with comparable sales to last year, sales to budget and future sales trends to maximize profitability with the area team.

• Accurate recording of sales figures.

Minimum Qualifications:

• Min. of 5+ years of fashion retail management experience in a luxury or advanced contemporary setting; experience with outerwear, sportswear, or lifestyle brands is a plus!

• Ability to lift in excess of 20lbs at a time; ability to climb a ladder and use a step stool.

• Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull, and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance.

• Exceptional customer service and interpersonal skills.

• Proven organizational and analytical skills.

• Consistently shows ability to be sales driven and results-oriented by taking action, relating all decisions back to store results and working to improve P&L.

• Strong garment presentation skills with the ability to drive the business through creativity and extensive fashion knowledge.

• Ability to take own initiative and take responsibility for actions.

• Ability to work strategically, tactically and operationally.

• Ability to multitask in a fast paced environment and prioritize effectively.

• Ability to be clear and convincing when communicating goals, information and expectations to staff.

• Ability to plan and achieve long and short term goals.

• Ability to coach and apply appropriate developmental tool for each individual.

• Basic computer skills, such as browser navigation, software interaction and data entry are needed.

• Open availability including evenings and weekends.