100% fashion Staff with care

Aftersales & Inventory Specialist

New York, NY 10018

Posted: 05/15/2020 Job Category: Customer Service, Logistics/Inventory, Operations Job Number: 130706

Job Description

Title: Aftersales & Inventory Specialist 
Company: Luxury Consumer Goods
Location: NYC 
Responsibilities: 
  • Oversee the logistics of the After Sales Program
  • Balancing budget maintenance with customer satisfaction.
  • Improve processes Ensure the quality of each item repaired is up to standards, ex. total time to repair
  • Handle any escalated customer service issues as needed giving upmost customer service, solving needs and general customer retention while upholding company policies and procedures.
  • Train and educate the After Sales team to ensure they are subject experts in how to handle customer situations

Requirements: 

  • 1-3 years of experience in aftersales program
  • Experience improving processes tracking KPIS, etc. 
  • Bachelor's Degree 

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