100% fashion Staff with care

Wholesale Customer Service Representative

New York, New York

Post Date: 11/08/2017 Job ID: 88097 Job Category: Customer Service

Title: Wholesale Customer Service Representative

Location: NYC

Company: Reputable Bridal Company

Responsibilities:  

  • Excellent customer service- responding promptly  to customer inquiries and resolving their problems and concerns
  • Answer a heavy volume call center
  • Process orders/exchanges/returns/reimbursements/cancellations according to established policies and procedures
  • Book + Manage trunk show/loaner programs
  • Provide customers with timely and accurate info (phone or email or online) in regards to order status/product knowledge
  • Work cross-functionally with teams across organization

Profile:

  • Strong background in customer service (previous experience with wholesale is a plus)
  • Excellent computer skills
  • Team player
  • Must be Customer Oriented
  • Available to work on a rotational schedule- Monday to Sunday 

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