Title of Job: General Manager
Company Description: Luxury Suiting and Ready-to-Wear brand
Location: Washington, DC
We are actively seeking an experienced General Manager to help build the retail division. This role will be dedicated to building the in-store clienteling experience in Washington DC. The General Manager will be responsible for recruiting, developing, and training a team that is dedicated to driving the business. This role is for a highly results oriented entrepreneur who likes fast paced and dynamic environments, and who has a proven track record of meeting/exceeding sales plans while running a tight business operation. This is an opportunity for the right person to get in to be an active partner in building the retail division.
-Role model aligned with the brand culture. Commit to be the best and win.
-Treat the store like it is your own business.
-Meet and exceed budgeted sales, margin and profitability goals for the store.
-Review and manage expenses on a regular basis; develop and implement strategies at the store level to grow sales and minimize expenses.
-Identify and implement operational efficiencies at the store level. Work smarter, not harder.
-Oversee and ensure new and existing team members are well-trained and oriented; identify and make recommendations for ongoing improvements to training approach and tools.
-Oversee and supervise team members and any temporary employees that may be utilized.
-Ensure team has clarity around roles and responsibilities and specific duties assigned.
-Foster a work environment for teamwork, productivity and be present and engaged.
-Oversee store recruiting and hiring, in partnership with Director of Retail and/or Human Resources.
-Communicate and uphold company and store standards, policies and procedures. Drive the solution to streamline and enhance in store processes.
-Address and resolve team members concerns and issues fairly and in a timely fashion.
-Hire, coach, discipline, and terminate employees in compliance with company policies and procedures in compliance with state, federal and local law, in conjunction with Human Resources
Sales and Service
-Instill a luxurious and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service.
-Acquire, teach and utilize in-depth knowledge of apparel each season, including fit, pinnings, fabric and intention of the line. Understand and communicate performance and functionality on and off the course.
-Oversee effective product and visual merchandising in the store to drive sales and create a positive customer experience that is easy to shop and outfit head to toe.
-Build and oversee clienteling program to manage, engage, and track client performance. Build programs to connect with the client on a personal level first and foremost, to build brand loyalty.
-Manage in store event and CRM activity to build an active repeate clientele base in the DC market.
-Oversee establishment and management of staff schedules and payroll management; ensure store hours, staff schedules and maximize employee expertise to meet the needs of the customers and the store.
-Ensure completion and proper maintenance of employment-related records and files.
-Oversee and perform reporting and management-related administrative tasks.
-Manage inventory receiving, replenishment, transfers and returns efficiently and accurately.
-Proactively lead and manage store loss prevention efforts and awareness thru clienteling, driving shrink to less than 0.5%.
-Oversee execution of physical inventory at store, in partnership with Director of Retail and Finance.
-Oversee and ensure all aspects of organization, maintenance, and cleanliness of the store.
-Honesty and integrity in all actions.
-Bachelor’s Degree in Business or related field is preferred.
-3-5 years of Luxury Retail Managerial experience with both back office and retail floor sales experience preferred.
-Proficiency in Microsoft office and experience with Point of Sale systems and Intranet file sharing tools. Understanding of social media based communication and application based technology are plusses as well.
-Excellent communication and interpersonal social skills are a must.
-You will be required to stand for the majority of the workday; you will need to reach with hands and arms; and stoop, kneel, or crouch as necessary. You will need to occasionally lift and/or move up to 15 pounds.
Salary: $90-$120k plus bonus potential