100% fashion Staff with care

Ecommerce Director

New York, New York

Post Date: 11/29/2017 Job ID: 88787 Job Category: E-commerce
 

Title: E-Commerce Manager

Company: Swim and RTW Brand

Location: NYC

Responsibilities:

- Operate and optimize our US e-commerce website and three international sites (EU, CAN, AUS)

- Oversee the end-to-end user and customer experience for domestic and international customers

- Work with our domestic warehouse and international fulfillment centers to ensure all outbound shipments and returns are processed in a timely manner

- Establish and maintain all online and offline direct-to-consumer policies and procedures

- Oversee customer service representatives to ensure efficient and professional customer relations

- Serve as point of contact with our web development agency

- Manage orders places through key third party marketplaces (Spring, Orchard Mile, etc.)

- Generate daily/weekly/monthly Google Analytics reports detailing progress of KPIs, web X, and site traffic

- Develop A/B test strategies for homepage and product pages

- Generate daily/weekly/monthly sales and Google Analytics reports

- Upload and update products, imagery and product descriptions on website

- Work closely with the Merchandising team to determine product assortment, place re-orders for .com's, achieve sell-thru goals and dictate markdown and exit strategies

- Review on-site data to optimize the site and drive performance

- Coordinate web content calendar with the overall marketing calendar

- Coordinate with Marketing for planning and coordination of all necessary delivery updates, planning, prioritization and execution of all e-commerce content changes

 

Requirements:

- Knowledge of e-commerce platforms (Shopify a plus)

- Google Analytics experience

- Outstanding interpersonal and communication skills

- Ability to learn and adapt quickly

- Analytical skills to generate innovative insights and communicate results effectively

Salary: DOE


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