100% fashion Staff with care

Customer Service Associate

Redwood City, California 94025

Post Date: 09/11/2017 Job ID: 85907 Job Category: PIPELINE JOB

Title: Customer Service Associate 

Job Description: E-commerce Company

Location: Redwood City, CA


  • Handle all customer order resolutions and one of exception cases
  • Manage all forms of customer email and our online instant chat communication channel
  • Participate in our weekly product meetings to inform the tech/product team about new product features, bug fixes that should be launched in order to facilitate a seamless customer experience.
  • Participate in monthly product and inventory planning meeting and discuss your key observations
  • Participate in any other ad hoc projects that may need your expertise and involvement. 


  • 2-3 years of customer service experience as a customer success/service associate and/or a related function at a home decor, lifestyle brand is a must.
  • You MUST be someone who enjoys talking to customers and helping them with their questions
  • You're patient with customers, in answering their questions (over phone or emails) and never trying to cut short the conversation and make customer feel they didn't get a satisfying answer and never push hard for sales/closing the deal. 
  • Excellent communication skills and very strong at clienteling.
  • Very comfortable with all channels of communication - be it phone, emails or online chat. 

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